Effective Date: 04/26/2026
Raft Masters (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, make a reservation, or communicate with us, including via SMS text messaging.
1. Information We Collect
We collect the following information as needed to provide our services:
- Personal Information: Name, phone number, email address, billing information, and booking details
- Communication Data: Information provided through phone, email, web forms, or SMS messages
- Website Data: Basic analytics such as IP address, browser type, and site usage (via cookies or similar tools)
2. How We Use Information
We use your information strictly for business operations, including:
- Processing and managing rafting reservations
- Sending booking confirmations, trip reminders, and important trip updates
- Providing customer service and responding to inquiries
- Communicating operational updates such as scheduling or weather-related changes
We do not sell, rent, or share personal information for marketing purposes.
3. SMS/Text Messaging (A2P Compliance Disclosure)
By opting in to receive SMS messages from Raft Masters, you agree to receive text messages related only to your booking and customer support.
SMS messages may include:
- Booking confirmations and reminders
- Trip details and logistics
- Waiver and check-in instructions
- Customer support responses
- Operational updates (such as schedule or weather changes)
Important SMS terms:
- Message frequency varies
- Message and data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance or contact us at (719) 275-6645
We do not send unsolicited marketing or promotional SMS messages.
4. Information Sharing
We only share information when necessary to operate our business, including:
- Booking and payment processors
- Communication and reservation management systems
- Legal or regulatory requirements when required by law
All partners are required to protect your information and use it only for service delivery.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.
6. Your Choices
You may:
- Opt out of SMS at any time by replying STOP
- Request assistance by replying HELP or calling (719) 275-6645
- Request updates or corrections to your information
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.
8. Updates to This Policy
We may update this Privacy Policy as needed. Updates will be posted on this page with a revised effective date.
9. Contact Information
Raft Masters
Phone: (719) 275-6645
Location: Canon City, Colorado
Website: raftmasters.com